Shipping policy
Processing Time All orders are processed within 1-3 business days. Orders are not processed or shipped on weekends or public holidays.
Shipping Rates & Delivery Times
Australia (Domestic)
- Standard Shipping — Free
- Express Shipping — $4.95 AUD (3-5 business days)
International
- Standard International Shipping — Free (7-14 business days)
- Express International Shipping — $4.95 AUD (5-10 business days)
Order Tracking Once your order has shipped, you will receive an email with your tracking information. Please allow 24-48 hours for tracking to update.
Customs & Duties For international orders, customers are responsible for any customs fees, import duties, or taxes that may apply in their country.
Lost or Damaged Packages If your order arrives damaged or is lost in transit, please contact us at joshpartridge08@gmail.com within 7 days of the expected delivery date and we will make it right.
Contact Us For any shipping enquiries, please reach out to us at info@cuddlora@gmail.com